Report on my second interview

  On Feb 24^th, I interviewed my friend who was manager assistant in a Chinese fast-food restaurant .  The order processes of the restaurant are started when customers get to the waiting line. Then, customers need to walk through a order line to order their food. Because of the special layout of Panda Express, customers will have their food when they are waking through the line. At the end of the waiting line, there are cashier stations. As a manager assistant, she needs to monitor the whole ordering processes to ensure her employees worked as efficiently as they can.           

             According to her, a couple caused the most extreme disruption that she encountered in last month. The couple had not ordered food in the Panda Express before, so they needed longer time than other customers to order food. As a result, they blocked the order lines, and the customers behind them had to wait for a longer time than usual. According to her, every customer in her restaurant gets served in less than 4 minutes. The blocked order line meant a profit loss. Therefore, She categorized this event as the most extreme disruptions. When she decided to give the couple simple food, the disruption was settled because the couple finally understood what they want to order and walked through the order line.